While technical expertise is documented in text books, instruction manuals, and protocols, valuable personal experiential knowledge often remains tacitly linked to individual minds. When an experienced specialist leaves a company or goes into retirement, that person’s wealth of knowledge is in danger of being lost. However, experiential knowledge plays a key role not only in companies, but in many areas of society – especially where decisions must be made in conditions of uncertainty, time pressure, or in complex situations.

Artificial intelligence and modern information technologies are opening up new avenues here: Knowledge management platforms, digital twins, and intelligent assistance systems can help in the recording and structuring of experiential knowledge and in making it available. However, it is crucial that these technologies be linked to the human perspective, for instance by means of interactive interviews, experience reports in the form of videos, or immersive learning environments. This is the only way to preserve experiential knowledge in a lively and accessible form.